As of November 22 2016, PSPC has closed over 90% of employee cases in their backlog dating June 1 2016, leaving approximately 18,000 employees still open. These cases are being handled through the Temporary Pay Unit in Gatineau, Quebec, while staff in Miramichi, New Brunswick, handle new day-to-day pay quests and Priority 1 and Priority 2 cases.
Priority 1: Employees not receiving pay
These employees include students, new hires and those returning from leave without pay.
These employees' cases are supposed to be addressed within three working days upon notification of the issue.
Priority 2: Employees with pay at risk of disruption
These employees include those going on maternity leave or long-term disability and those leaving the public service.
These employees' cases are supposed to be addressed within four to six weeks upon notification of the issue.
Priority 3: Employees not being paid properly
These employees are receiving regular pay, but missing supplementary pay.
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